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Customer Service Journey

We look forward to hearing from you

Our Customer Service Ambassadors are available Monday - Friday from 9:00 am - 8:00 pm ET.

Looking for help with a coffee machine you currently own?

Please have this information available for our agents to help expedite your solution!

Product name
Model number
Proof of purchase receipts (date and place of purchase)
Product Serial number

Self Service Options
Product Guides & Manuals: https://www.delonghi.com/en-ca/manuals

Product Assistant Self -Service FAQs: https://www.delonghi.com/en-ca/faqs

Connect with an Expert
EMAIL US (Expedite your solution): https://www.delonghi.com/en-ca/contact-us

US: Call: 1-866-528-8323 for Automatic Espresso Machine
All other: 1-800-322-3848

Canada: 1-888-335-6644
https://www.delonghi.com/en-ca/contact-us

Mexico: 1-800-DLONGHI (1-800-356-6444)

Inquiries for another country, please check our global site and then visit Customer Services, for local contact details.

Partner Brands
BRAUN HOUSEHOLD: Call 1-888-977-3578 or visit the Braun Household Contact Us page

BRAUN Oral-B Electric Toothbrush inquiries: Call 1-800-566-7252

BRAUN Electric Shaver inquiries: Call 1-800-272-8611

EUROCHEF: Call 1-631-254-3434
Email: service@eurochefusa.com or visit the EUROCHEF USA Contact Us Page

NEPRESSO: 1-800-562-1465 for the Original line 1-877-964-6299 for Vertuo line

Helpful links
To ORDER Parts & Accessories
To place an order for a part or accessory visit https://www.delonghispareparts.com/

Warranty Information by Category
De'Longhi products contain warranty information either in the product manual or on a separate insert in your packaging. Click here for our warranty information by category.

Recalls & Corrective Actions
Please follow this link to see a list of the corrective actions and recalls.

US MAILING ADDRESS
De'Longhi America, Inc.
2 Park Way & Route 17 South, Suite 3A
Upper Saddle River, NJ 07458, USA
Attn: Customer Service