If you are not fully satisfied with your order you can cancel it within 30 minutes after placing it. You just have to log in to your account and select the "Orders" section. You can only cancel the entire order and modifications cannot be made to quantities or addresses. If you need to make changes to your design we recommend you to cancel the order completely and start the configuration again.
Beautiful things take time. We want to provide you a unique and high-quality product, that’s why we dedicate a production line exclusively to customize your masterpiece. For this reason, it typically takes around 4-5 weeks to complete.
Your personalized coffee maker has a unique value and it’s different from all the other products in our range. For this reason, coupon codes cannot be used for any Officina De'Longhi product.
Absolutely, if you own a small business and want to add a unique detail in your space, you can purchase products using your VAT number.
We put all possible care into the creation and packaging of the product, but in the unfortunate event that your coffee maker arrives damaged or not working, you can take advantage of the warranty applied to your product and go to the nearest service centre. Our experienced technicians will be ready to support you in the repair of your personalised Officina De’Longhi product. Find the nearest service center using this [link].
Your coffee machine is a unique piece, tailored to your tastes; it is created especially for you, following your configuration. Therefore, it cannot be replaced or refunded.
